Frequently Asked Questions

Simply browse our collection, select your size, and add items to your cart. When you're ready, proceed to checkout where you'll enter your shipping information and complete your purchase securely through our Shopify-powered checkout.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed through Shopify Payments.

Orders can be modified or cancelled within 1 hour of placement. After this window, your order enters our fulfillment process. Please contact our concierge team immediately if you need to make changes.

Yes, we offer complimentary signature gift wrapping on all orders. You can add a personalized gift message during checkout. Each piece arrives in our signature packaging, making every order gift-ready.

We ship to most countries worldwide. Shipping costs and delivery times vary by location. During checkout, you'll see the available shipping options and estimated delivery times for your address.

Standard shipping within Europe takes 3-5 business days. International shipping typically takes 5-10 business days. Express shipping options are available for faster delivery.

We offer complimentary standard shipping on all orders. Express shipping is available at an additional cost, calculated at checkout based on your location.

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also track your order through your account or our Track Order page.

Our heels run true to European sizing. If you're between sizes, we recommend sizing up for optimal comfort. The memory footbed will adapt to your foot's unique contours over time.

The Vienna Glide features an 85mm heel height, designed to provide the perfect balance of elegance and all-day comfort through our micro-articulated heel technology.

Yes, our size guide includes detailed measurements and conversion charts for EU, US, and UK sizes. We recommend measuring your foot in centimeters for the most accurate fit.

We offer free returns and exchanges within 10 days of delivery. If your size isn't quite right, our concierge team will help you find your perfect fit.

We offer a 10-day return policy for unworn items in original packaging. Heels must show no signs of wear to qualify for a full refund. Please see our Returns & Exchanges page for complete details.

To initiate a return, log into your account and navigate to your order history, or contact our concierge team. We'll provide a prepaid shipping label and instructions for returning your item.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Yes, exchanges are free. Contact our concierge team or use your account to request an exchange. We'll ship your new size as soon as we receive your return.

Each pair comes with a Minerva Care Kit. For daily maintenance, wipe with a soft cloth to remove dust. Store in the provided dust bag when not in use. Apply the included leather conditioner monthly to maintain suppleness.

The Minerva Care Kit includes: premium leather conditioner (50ml), a microfiber polishing cloth, a breathable cotton dust bag, and a detailed care guide with seasonal maintenance tips.

Yes, our heels are designed to be resoled by a professional cobbler. We recommend resoling when you notice significant wear to extend the life of your shoes.

Contact our concierge team with photos of the damage. For manufacturing defects, we offer repairs or replacement within our 2-year warranty. For wear-related issues, we can recommend trusted repair services.